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  • Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy

New Shama Laboratories (P) Ltd is dedicated to making sure you are truly satisfied with your purchase. If there is the cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.

CANCELLATION OF ORDER
Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 011-29542530 or mail at newshama.sales@gmail.com to assist you in cancellation of the order.

RETURN OF PRODUCT

  • Returns are acceptable with the replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to following cases:
  • In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in the damaged condition immediately notify our Customer Care team at 011-29542530 or mail at newshama.sales@gmail.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products should be in the sealed pack.
  • In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 011-29542530 Or newshama.sales@gmail.com We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products should be in the sealed pack.

REFUND OF PAYMENT
We will initiate your refund within 7 working days of our confirmation. However, it may take 15 to 30 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

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Quality Products

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7 Days Return

Return product within 7 days for any product you buy

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